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Privacy Notices and Policies
The State Employment Relations Board (SERB) is committed to providing the highest level of service to its customers at all times.

Privacy Notice

Revised April 2016

The Ohio Internet Portal, Ohio.gov, is a service provided by the Ohio Department of Administrative Services (DAS) Office of Information Technology. We recognize the importance of privacy to our website visitors. This Privacy Notice & Policies applies only to Ohio.gov. Any Ohio.gov website with an additional agency or other name immediately to the left of Ohio.gov is maintained by another Ohio government agency and is governed by the policies of that agency. For example, jfs.ohio.gov has its own privacy statement.

Visitors to Ohio.gov should be aware of the following information:

What we collect

Personally identifiable information provided to us through our contact form.

  • Please do not submit to us sensitive personally identifiable information such as social security numbers, driver's license numbers or medical or financial information through our contact form.

Generic, Internet-user information. It may include:

  • Internet protocol address of the individual computer (or proxy server) making the request,
  • Type of internet browser or computer operating system you are using,
  • Date and time you accessed this site,
  • Webpages visited on this site, and
  • Internet address of the site from which you may have linked to this site.

How we collect information

Personally identifiable information is collected through voluntary disclosure by you through online forms and e-mail questions.

Our website uses log files and web cookies to capture generic, Internet-user information each time a request is made to view a page within this website.

What we do with the information we collect

Personally identifiable information you submit in e-mail or online forms is used so that we can answer or process your request as effectively as possible.

All information collected through server log files is used in aggregate form to analyze usage trends and statistics to help us improve our website. It may also be used to identify and respond to threats to the State network.

Cookies may be used when necessary to complete a transaction, to process data submitted to us online, or to facilitate ongoing Internet interaction.

Public records and when we share your information

Ohio public records law requires state agencies to disclose most documents and records, including electronic records. Therefore, information submitted through this website may be subject to disclosure pursuant to a public records request. Please be aware that for public records, Ohio law requires us to disclose the records despite requests to keep information confidential. Read the DAS Public Records Policy .

We will share personally identifiable information submitted through e-mail or online forms with other Ohio state agencies when necessary to respond to your e-mail request or process your online form. For example, if you have a question regarding the privacy of state income tax filings, we may forward your question to the Ohio Department of Taxation.

Any information collected through this website that indicates a threat of harm to people, property or systems or a violation of a law may be shared with law enforcement and used in connection with a criminal investigation, prosecution or other legal proceedings.

Access and dispute of information

Under sections 1347.08 and 1347.09 of the Ohio Revised Code, individuals have access rights to their information maintained in personal information systems. "Access rights" means you have the right, with limits, to inspect, correct, and dispute such information. The Department of Administrative Services maintains a number of personal information systems to effectively support more than 40 program areas.

For record-keeping systems not covered by chapter 1347 of the Revised Code, we will work with you to give you the opportunity to inspect, correct or dispute information, if any, about yourself in other records system we maintain, subject to restrictions or limits in Ohio law.

How we protect your information: Confidential personal information and the DAS policy on protecting privacy

DAS requires all of its employees and contractors to respect privacy and protect personally identifiable information regardless of the form and system in which it's kept. Read the DAS Policy on Protecting Privacy .

Ohio Revised Code 1347.15 requires DAS to adopt rules regulating access to the confidential personal information the agency keeps, whether electronically or on paper. The DAS rules pertaining to confidential personal information may be found in rules 123-4-01 through 123-4-05 of the Ohio Administrative Code.

The Department of Administrative Services maintains a limited number of confidential personal information systems.

Contact

Any further questions concerning the privacy policy for Ohio.gov should be directed to the Ohio Chief Privacy Officer at State.Privacy.Officer[at]das.ohio.gov. Written correspondence may be sent to:

Ohio Chief Privacy Officer
30 E Broad Street, 19th Floor
Columbus, Ohio 43215


Link Policy

The State of Ohio operates Ohio.gov as a public service to Ohio residents and visitors worldwide. Ohio.gov provides links to external websites that are not maintained or controlled by the State of Ohio.

The State of Ohio is not responsible for the content of external websites.

A link to a non-governmental website does not constitute endorsement. View policy details.


SMS Terms of Service and Privacy Policies

The InnovateOhio Platform provides integrated and scalable capabilities that enable state agencies to become more customer-centric and data-driven, delivering on InnovateOhio's vision to better serve Ohioans. Through collaboration and innovation, the InnovateOhio Platform creates an integrated customer experience that brings higher-quality services to the public – ultimately making Ohio a better place to live, work, and do business.

You can cancel the SMS service at any time. Just text "STOP" to the short code . After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at csc@ohio.gov.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 1 SMS message per one-time pin transaction. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy, above.


Customer Service Policy

I. PURPOSE

The State Employment Relations Board (SERB) is committed to providing the highest level of service to its customers at all times. In furtherance of SERB’s mission and in accordance with Ohio Revised Code § 121.91, SERB has established the following customer service standards.

II. DEFINITIONS

A customer is defined as any individual who contacts or appears before the State Employment Relations Board (SERB) or the State Personnel Board of Review (SPBR), including, but not limited to:

  • The citizens of Ohio
  • Representatives of employers and employee organizations
  • Attorneys
  • Members of the media
  • Federal, state, and local government agencies

III. POLICY

Employees will communicate with customers, whether in person, in writing, via telephone and/or email, in a manner that is respectful, courteous, and professional at all times. Employees will listen to customers with the goal of understanding their issue or concern and will respond with accurate, complete, and precise information.
SERB realizes that not all customer issues will be resolved to the satisfaction of the customer. In those situations, employees are expected to continue to provide the highest level of service and maintain a professional tone at all times. SERB will continue to improve its customer service based on customer feedback.

IV. CUSTOMER SERVICE STANDARDS

  1. SERB’s regular office hours are Monday through Friday 8:00 a.m. to 5:00 p.m.
  2. Employees will greet all customers who appear at the SERB office with professionalism.
  3. Employees will answer telephone calls within three rings whenever possible.
  4. Employees will answer questions from all customers completely and accurately.
  5. If an employee cannot answer a question or the question falls outside the employee’s duties or expertise, the employee will transfer the customer to the appropriate staff member or supervisor or advise the customer that the employee will attempt to obtain the appropriate response and respond to the customer within a timely manner.
  6. If a question or complaint falls outside of SERB’s jurisdiction, the employee will refer the customer to the appropriate agency, whenever possible.
  7. Employees will return voicemail messages within 24 hours, whenever possible.
  8. Employees will leave their name, agency name, and telephone number when leaving a voicemail message.
  9. Employees will update their out of office email message whenever they will be out of the office for an extended period of time (one or more days), unless the absence is unforeseen, as in the case of illness.
  10. Employees will provide the main office telephone number and/or provide an alternate contact name and contact information on all out of office email messages and voicemail greetings.
  11. Employees will finish all interactions with customers in a professional and courteous manner, even if the customer is not extending the same level of courteous behavior.
  12. Employees will ensure that written correspondence is professional and that the information contained therein is complete, accurate, and precise.
  13. Employees will return all emails in a timely manner, preferably the same day.
  14. All inquiries from the media will be referred to the Executive Director, or in the absence thereof, to the General Counsel, per SERB’s Media Inquires Policy.

V. EDUCATION AND AWARENESS

A copy of this policy will be given to each employee of SERB for inclusion in the SERB Employee Handbook. A copy of the policy will also be posted on the SERB and SPBR websites. An employee’s compliance with the standards shall be reviewed as part of the employee’s performance evaluation.